If you have questions or concerns regarding this statement, you should first contact Redback Web Solutions at 1300 768 100.
Collection of Information
In order to use the Redback Web Solutions website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email and telephone correspondence.
Any information collected by Redback Web Solutions is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
Our technical support team will capture your IP address/s if you submit a support ticket to verify your identity and also assist with the provisioning and fulfilment of services.
Use of Collection Information
Any details collected from Redback Web Solutions customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). We never permanently store complete unencrypted credit card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at firstname.lastname@example.org.
Our telephone calls are recorded for training, quality control, and to authenticate direction that has been given to one of our staff by way of a telephone call. We reserve the right to reference your calls if required.
If you have ongoing services with us then you expressly agree to all telephone calls being recorded and securely stored.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at email@example.com.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Redback Web Solutions uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at firstname.lastname@example.org.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Redback Web Solutions may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.
Redback Web Solutions does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Redback Web Solutions site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.redbackwebs.com.au.
Redback Web Solutions Security Policy
Redback Web Solutions uses the eWAY Payment Gateway for its online credit card transactions. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
– Payments are fully automated with an immediate response.
– Your complete credit card number cannot be viewed by any outside party.
– All transactions are performed under 128 Bit SSL Certificate.
– All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
– eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Redback Web Solutions.
Terms and Conditions
For terms and conditions of sale please visit www.redbackwebs.com.au/terms