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  • Due to Covid-19 Telephone Technical Support is Not Available
  • Email Us
  • 1300 768 100

 

Technical SupportPlease be aware that due to Covid-19 restrictions our telephone support is restricted. You will receive an automated message with a prompt to leave your information so we can open a ticket.

Redback Web Solutions runs on a ticket based support system for all technical support or billing.

Customers that have existing products receive priority support.

For sales and campaign support you can email us here, or telephone us on 1300 768 100 and leave a message and one of the team will return your call as soon as possible.

All technical support is provided by email/ticket only due to the nature and time involved in resolving some issues.

To submit a technical support ticket or a billing ticket you need to be a registered user.

To lodge a  technical support or billing ticket please login to your customer portal at the link below:

Create a Support Ticket

If you require assistance in configuring emails, we may need to access your computer remotely.

To provide us with access please download the access file by clicking on the image below, and then double click on the file to install and open it.

You will need to then provide our technical support team with your ID and password provided by the download.

Please make sure that your computer is left on so that we can access and resolve the issue.

Computer Access

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